Shipping Policy

LAelzapatos uses International Express Mail Service for all international deliveries. We are responsible for the shipping fee. Usually, goods will be shipped out within 12 to 24 hours after the order confirmation. However, it takes around 5-7 working days from dispatch.

Required Delivery Information
The information needed for shipping is your full name, address, and phone number. Please be informed that we can only ship your order by ZIP CODE address and PO Boxes or similar addresses are not available for shipping.
Please make sure you enter the correct shipping address and contact number.
Please allow 5 to 7 working days for the delivery of your Item.
Our team will send you your tracking number within 24 to 36 hours after we receive your payment.
You may verify your tracking number through this link: http://www.dhl.com

Tracking Methods
After your order is dispatched, we will offer you DHL tracking number and website.
There are two methods to get the above information from us:
Visit our website and re-login to check the update status.
Check your email, for we will send update status to your email address.
Note: If you can’t check it immediately with the tracking number, please wait patiently. Some time is required by Express Company to upload.

Unsuccessful or Wrong Delivery
We are not responsible for reshipment if you provided us with an incorrect or incomplete address.
For those customers who do not receive your parcel within 12 working days, please contact the Local Post Office as soon as possible. You can always check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.

Cancellations
Should you wish to cancel your order, you must email us immediately. A 4% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled. In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned within 7 days of receipt date – unworn and contain all the original packaging and labels. We will credit your original method of payment. All shipping costs associated with the return of goods are the responsibility of the consumer.

Exchanges
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 7 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels .When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.